topic Re: I need to have control over purchases from Sky Stor in Sky Store

I need to have control over purchases from Sky Stor

David+D+Jones — Tue, 30 Jan 2024 18:48:28 GMT

My husband has dementia and I need something to stop him purchasing from Sky Store. He doesn't understand about the fact it costs us. Please is there a way I can block it?

Re: I need to have control over purchases from Sky Stor

caesarome — Tue, 30 Jan 2024 19:39:23 GMT

To make a Sky Store purchase you do have to provide a pin code so will he know this, if so try changing it so on what device is he making these purchases, Sky Q, ipad etc...

Re: I need to have control over purchases from Sky Stor

TimmyBGood — Wed, 31 Jan 2024 12:44:31 GMT

@David+D+Jones

Unfortunately, and despite being frequently requested, there's no way to have a PIN for purchasing which is different to the PIN for protected channel access (ie those carrying age-rated content pre-watershed)

Re: I need to have control over purchases from Sky Stor

TimmyBGood — Wed, 31 Jan 2024 12:46:50 GMT

@David+D+Jones

I guess one workaround might be to contact the Store and specifically request a £0 credit limit.

https://www.skystore.com/n/hcus/help/contact-us

Re: I need to have control over purchases from Sky Stor

soniia2 — Sun, 21 Dec 2025 11:47:33 GMT

I am having the same issue.

Re: I need to have control over purchases from Sky Stor

caesarome — Sun, 21 Dec 2025 12:09:12 GMT

@soniia2

Have you followed the advice above to change the pin and to contact Sky to see the credit limit on the account to £0 as that should prevent any purchase from being made.

TV Pin link

For the credit option you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us