https://helpforum.sky.com/t5/Sky-Store/Pre-ordered/m-p/5169207#M26909 <P>i pre ordered roofmam and its now available but now its asking me to purchase it again&nbsp;</P> Wed, 17 Dec 2025 07:15:39 GMT A+s+westwood 2025-12-17T07:15:39Z https://helpforum.sky.com/t5/Sky-Store/Pre-ordered/m-p/5169207#M26909 <P>i pre ordered roofmam and its now available but now its asking me to purchase it again&nbsp;</P> Wed, 17 Dec 2025 07:15:39 GMT https://helpforum.sky.com/t5/Sky-Store/Pre-ordered/m-p/5169207#M26909 A+s+westwood 2025-12-17T07:15:39Z https://helpforum.sky.com/t5/Sky-Store/Pre-ordered/m-p/5169277#M26910 <P>Morning&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3305813">@A+s+westwood</a>&nbsp;</P><P>&nbsp;</P><P>We regularly hear pre orders don't work properly on release day or the day after.&nbsp;<BR /><BR /></P><P>Many customers find the best solution is to try a livechat with the Skystore support team (open from 11am till 7.30pm) with the usual solution being to cancel the pre order and re order the actual movie.&nbsp;<BR /><BR /></P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self" rel="nofollow noopener noreferrer">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P><P>&nbsp;</P><P>for what it's worth, I've stopped pre ordering movies. I don't remember seeing a difference in price by pre ordering and they often just don't work.&nbsp;</P> Wed, 17 Dec 2025 09:12:15 GMT https://helpforum.sky.com/t5/Sky-Store/Pre-ordered/m-p/5169277#M26910 mike+simmonds 2025-12-17T09:12:15Z