topic Re: VIP in Sky Store

VIP

Jane+lo — Sun, 07 Dec 2025 15:22:30 GMT

I had an email saying we had a complimentary film and then got charged? How do I get it refunded?

Re: VIP

PandJ2020 — Sun, 07 Dec 2025 15:31:43 GMT

@Jane+lo wrote:
How do I get it refunded?

You may not be able to.

With these offers you have to ensure you select the correct film(s) and ensure the checkout price is £0.00. (If you selected something else and checked out with a price on it then you purchased it)

You'll have to contact Sky to 'challenge' it.

Re: VIP

caesarome — Sun, 07 Dec 2025 16:04:14 GMT

@Jane+lo

What did the email say to do to get the film so did you follow the instructions to get it ?

If you did and you have been charged then you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us