topic Re: Skystore advising max device number reached despite being the same device last used in Sky Store

Skystore advising max device number reached despite being the same device last used

DR+John+Smith+UNI — Sun, 10 Nov 2024 16:48:08 GMT

Sky store will not play stating max number of devices used despite trying to use the last device used, and not adding any devices

Re: Skystore advising max device number reached despite being the same device last used

caesarome — Sun, 10 Nov 2024 16:56:23 GMT

@DR+John+Smith+UNI

One thing you could try is to delete the registration for the device in question to see if it will then let you use it.

Re: Skystore advising max device number reached despite being the same device last used

DR+John+Smith+UNI — Sun, 10 Nov 2024 17:01:39 GMT

App already not allowing any changes until December 1st so that's not going to work.

Havi g spoken to sky technical team the issue is with the app/ desktop version

Re: Skystore advising max device number reached despite being the same device last used

Hermas1 — Thu, 27 Nov 2025 15:59:13 GMT

I also have this problem despite only ever dowloading to and watching on one desktop computer. I deleted a few of these 'ghost devices' last time and it worked but now only one device is showing and it still says I have to wait until 1st December to add another. So can I only rent 4 movies a month?

Re: Skystore advising max device number reached despite being the same device last used

caesarome — Thu, 27 Nov 2025 16:34:37 GMT

@Hermas1

Are you able to use this one device ?