topic Re: Rented movie by mistake in Sky Store

Rented movie by mistake

Nicola200 — Thu, 13 Nov 2025 17:21:24 GMT

My daughter rented movie by mistake how can I cancel

Re: Rented movie by mistake

NickNewark — Thu, 13 Nov 2025 18:09:39 GMT

As long as you don't press play, I don't think you pay, can anyone clarify ?

Re: Rented movie by mistake

Laing1 — Thu, 13 Nov 2025 20:26:14 GMT

@Nicola200 wrote:

My daughter rented movie by mistake how can I cancel

@Nicola200 as @NickNewark says if you dont try and watch it and delete it you will not be chargrd you are only charged when you start watching it but even if you watch for 1 second you will be charged

Re: Rented movie by mistake

mike+simmonds — Thu, 13 Nov 2025 20:33:12 GMT

@NickNewark wrote:
As long as you don't press play, I don't think you pay, can anyone clarify ?

It does depend on which platform the movie was rented. For example- if you rent a movie online at Skystore then you do get charged straight away and @Nicola200 would need to try a livechat with the Skystore support team (open next At 11am)

https://www.skystore.com/n/hcus/help/contact-us