topic Re: Unable to watch purchases on sky store in Sky Store

Unable to watch purchases on sky store

Dougal13 — Mon, 20 Oct 2025 16:25:30 GMT

I have sky store via the now tv box, never had a problem before but now i'm suddenly unable to watch a purchased film.

Tried resetting but still no joy. Any help would be appreciated

Re: Unable to watch purchases on sky store

caesarome — Mon, 20 Oct 2025 16:29:35 GMT

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Unable to watch purchases on sky store

Wwwwwwe — Tue, 21 Oct 2025 13:13:40 GMT

I have the same problem. Did you manage to fix it?

Re: Unable to watch purchases on sky store

Elleshaw — Tue, 21 Oct 2025 13:49:44 GMT

I'm also having the same issue. Is it to do with the AWS outage yesterday?

Re: Unable to watch purchases on sky store

Dougal13 — Tue, 21 Oct 2025 16:07:09 GMT

So, I've been in touch with sky store who advised that a few customers of NOW have had problems since a software update and are aware and attempting to resolve the issue however I also contacted NOW who are blaming sky store! All very frustrating and still unable to use the sky store app!

Re: Unable to watch purchases on sky store

Ly15 — Fri, 24 Oct 2025 18:01:09 GMT

I'm having the same problem ,none of my purchased or rented movies play except one.As soon as I press play sky store app closes and I'm back to the list of apps on now tv

Re: Unable to watch purchases on sky store

Elleshaw — Tue, 28 Oct 2025 19:32:02 GMT

I contacted Sky and this is their response:

"Currently we have passed an updated version of the app to NOW TV/Roku which we believe should resolve the issue being faced. And this is currently with their quality control team.

Once this has passed their checks we believe the issue will be resolved. However as we are now waiting on this we are unable to advise on a timeframe. My apologies."

Fingers crossed it's soon!

Re: Unable to watch purchases on sky store

JayR2009 — Sun, 09 Nov 2025 15:27:54 GMT

I have just purchased a film and I'm using the NOW devise.

I can hear the films playing but my screen is black. Is anyone having th

Re: Unable to watch purchases on sky store

Elleshaw — Tue, 11 Nov 2025 18:58:22 GMT

Update: Not sure about everyone else but the problem seems to have cleared and I can watch my purchased films with issues.

Re: Unable to watch purchases on sky store

Elleshaw — Tue, 11 Nov 2025 18:59:27 GMT

*without issues