https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127349#M26618 <UL><LI>Yes. Movie in purchases but cannot download because it is also still in preorder&nbsp;</LI></UL> Tue, 28 Oct 2025 20:16:36 GMT redhead933 2025-10-28T20:16:36Z https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127337#M26615 <P>Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download. Release date 27th October.&nbsp;</P> Tue, 28 Oct 2025 20:08:57 GMT https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127337#M26615 redhead933 2025-10-28T20:08:57Z https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127340#M26616 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2659712">@redhead933</a>&nbsp;wrote:<BR /> <P>Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download. Release date 27th October.&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2659712">@redhead933</a>&nbsp;is this a purchase from Sky store ?</P> Tue, 28 Oct 2025 20:10:46 GMT https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127340#M26616 Laing1 2025-10-28T20:10:46Z https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127344#M26617 <P>Yes&nbsp; purchase from sky store&nbsp;</P> Tue, 28 Oct 2025 20:12:35 GMT https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127344#M26617 redhead933 2025-10-28T20:12:35Z https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127349#M26618 <UL><LI>Yes. Movie in purchases but cannot download because it is also still in preorder&nbsp;</LI></UL> Tue, 28 Oct 2025 20:16:36 GMT https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127349#M26618 redhead933 2025-10-28T20:16:36Z https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127355#M26619 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2659712">@redhead933</a>&nbsp;</P> <P>You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Tue, 28 Oct 2025 20:22:22 GMT https://helpforum.sky.com/t5/Sky-Store/Purchase-stuck-in-preorder-but-appears-in-purchases-on-sky-q-box-Cannot-download/m-p/5127355#M26619 caesarome 2025-10-28T20:22:22Z