https://helpforum.sky.com/t5/Sky-Store/Rental-not-playing/m-p/5127188#M26613 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4518752">@Grahammh</a>&nbsp;</P> <P>You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Tue, 28 Oct 2025 17:55:47 GMT caesarome 2025-10-28T17:55:47Z https://helpforum.sky.com/t5/Sky-Store/Rental-not-playing/m-p/5126982#M26607 <P>Bought a rental on now tv though sky store. On pressing play it appears to be loading for a few seconds then returns to the main now tv app menu. Tried switching off and disconnecting tv but no change even though the trailer will play. Payment has been taken asi checked bank account and emailed sky on the matter but no reply so at a loss at the moment. Any help appreciated.</P><P>Regards,</P><P>Grahammh</P> Tue, 28 Oct 2025 15:04:51 GMT https://helpforum.sky.com/t5/Sky-Store/Rental-not-playing/m-p/5126982#M26607 Grahammh 2025-10-28T15:04:51Z https://helpforum.sky.com/t5/Sky-Store/Rental-not-playing/m-p/5127188#M26613 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4518752">@Grahammh</a>&nbsp;</P> <P>You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Tue, 28 Oct 2025 17:55:47 GMT https://helpforum.sky.com/t5/Sky-Store/Rental-not-playing/m-p/5127188#M26613 caesarome 2025-10-28T17:55:47Z