topic Re: Struggling to play rental on TV in Sky Store

Struggling to play rental on TV

Sara129 — Tue, 28 Oct 2025 17:13:00 GMT

Hi,

I purchased a rental (Lion King) to watch on our TV but it won't let me use Sky Store. I have now come to realise it won't even support the screen sharing of Sky store.

Unfortunately we won't be able to watch the movie and I would like a full refund.

it is very disappointing that your app only works on certain TVs and this is not clear when you first purchase the movie

Re: Struggling to play rental on TV

mike+simmonds — Tue, 28 Oct 2025 17:17:48 GMT

Hi @Sara129

On here you are only chatting to other customers like yourself- you aren't chatting to Sky directly.

My suggestion would be that you try to resolve this and get a refund from the Skystore support team. Live chat works well although for this you will probably need to get past the chat bot and reach a person.

Here is a link for them - they are open now and till 7.30pm

https://www.skystore.com/n/hcus/help/contact-us

Re: Struggling to play rental on TV

mike+simmonds — Tue, 28 Oct 2025 17:19:55 GMT

You are right by the way @Sara129 that the terms of rentals aren't crystal clear - but they are there despite being a bit buried away in the terms and conditions

We do see this a lot - you aren't the first.

best of luck