topic Re: movie not playing in Sky Store

movie not playing

AEJ1 — Mon, 27 Oct 2025 17:59:49 GMT

Purchased a film yesterday and went to watch it but it won't load. In fact it boots out out entirely!

It will play all other purchased films just not that one!?!

Using sky store app on smart tv. I have tried updates - all good / logging out and back in.,. deleting the app and reinstalling. But still it won't play.

Any ideas?

Re: movie not playing

caesarome — Mon, 27 Oct 2025 19:26:22 GMT

@AEJ1

Is the app up to date ?

Are you a Sky TV customer ?

Re: movie not playing

AEJ1 — Mon, 27 Oct 2025 21:50:44 GMT

App says it's up to date and no I don't have sky TV

Re: movie not playing

mike+simmonds — Mon, 27 Oct 2025 22:40:15 GMT

hi @AEJ1

Assuming you must be using an LG TV, we've seen other reports on the forum of slightly older LGs not running the store properly

My own LG is 2021 and works fine but from memory the TVs with problems were pre 2020.

Might possibly be worth chatting to LG customer support just in case they have any knowledge about it.

It's definitely not all LGs, but definitely some of them. If you get any info it would be useful if you could post back about it.

if you haven't tried it already, try deleting the app and reinstalling it. Also - make sure your LG itself is up to date.

Re: movie not playing

AEJ1 — Mon, 03 Nov 2025 12:03:39 GMT

Hi all - thanks for all your help.

I may not have been clear in my original message as we use a Now stick (powered by ROKU).

I have spoken to sky store today and they are aware of Now/ Roku issues and are working on a fix, which will be rolled out soon.

thanks again for all your super suggestions.