https://helpforum.sky.com/t5/Sky-Store/Can-t-buy-or-rent-films/m-p/5124390#M26571 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg"><img src="https://helpforum.sky.com/skins/images/510E3478C8F9F4DF37AB8784D3ACDB42/responsive_peak/images/image_rejected.gif" alt="image.jpg" /></span></P><P> </P><P>When I try to purchase or rent &nbsp;films I'm getting the message "insufficient credit on viewing card",&nbsp;</P><P>anyone know how to fix this?&nbsp;<BR />I spoke to a sky advisor and she walked me through a lot of steps but it hasn't resolved.&nbsp;</P> Fri, 24 Oct 2025 22:49:57 GMT bella3012 2025-10-24T22:49:57Z https://helpforum.sky.com/t5/Sky-Store/Can-t-buy-or-rent-films/m-p/5124390#M26571 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg"><img src="https://helpforum.sky.com/skins/images/510E3478C8F9F4DF37AB8784D3ACDB42/responsive_peak/images/image_rejected.gif" alt="image.jpg" /></span></P><P> </P><P>When I try to purchase or rent &nbsp;films I'm getting the message "insufficient credit on viewing card",&nbsp;</P><P>anyone know how to fix this?&nbsp;<BR />I spoke to a sky advisor and she walked me through a lot of steps but it hasn't resolved.&nbsp;</P> Fri, 24 Oct 2025 22:49:57 GMT https://helpforum.sky.com/t5/Sky-Store/Can-t-buy-or-rent-films/m-p/5124390#M26571 bella3012 2025-10-24T22:49:57Z https://helpforum.sky.com/t5/Sky-Store/Can-t-buy-or-rent-films/m-p/5124430#M26572 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2472862">@bella3012</a>&nbsp;</P> <P>This is quite a common error and is usually caused by either your account not being setup for Sky Store purchases or you have reached the spending limit on it. Either way if you get&nbsp;in touch with Sky Store support regarding this they will be able to sort it for you. They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Sat, 25 Oct 2025 04:36:25 GMT https://helpforum.sky.com/t5/Sky-Store/Can-t-buy-or-rent-films/m-p/5124430#M26572 caesarome 2025-10-25T04:36:25Z