topic Link a device in Sky Store

Link a device

Asahaggis — Mon, 20 Oct 2025 09:33:04 GMT

A voucher enabled me to get a film from Sky store. This isn't showing on my skyq box but is when I go on my laptop. In order to send the film to my Skyq box, I am supposed to 'Link a device' by going to My Account, My Sky Account, Link My account. However, Link My account is not showing.
Also, in the Restore Purchases tab, there is nothing. I have onlt y 10 films in my library, 9 of which are on my Skyq box.
Suggestions? Please!

Re: Link a device

caesarome — Mon, 20 Oct 2025 12:26:51 GMT

@Asahaggis

If you need help with this I would suggest using the live chat that is available until 7.30 this evening:

https://www.skystore.com/help/contact-us

Re: Link a device

Asahaggis — Mon, 20 Oct 2025 14:43:49 GMT

Phew!
After waiting 45 minutes for an adviser to appear, it only took just over an hour for him to resolve the matter. Apparently, there was an issue with the film I bought not being able to download. So, I repurchased it and got a refund.