https://helpforum.sky.com/t5/Sky-Store/Lost-Video-purchases/m-p/5114480#M26519 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4460541">@EmJorge</a>&nbsp;</P> <P>You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Mon, 13 Oct 2025 09:26:05 GMT caesarome 2025-10-13T09:26:05Z https://helpforum.sky.com/t5/Sky-Store/Lost-Video-purchases/m-p/5114479#M26518 <P>I purchased the whole Game of Thrones Saga and the film about Queen Anne but they &nbsp;have disappeared from MySky Library.</P><P>&nbsp;</P><P>Only one of my purchases remains in the library since I switched from Sky Q to Sky Streaming service. &nbsp;I feel that the removal of my previous purchases must be connected to the closure of my previous Sky Q account.</P><P>Any one know how I can get my purchases back?</P><P>Also, does anyone know why it is so extremely difficult to speak to a human being and get a straightforward answer these days?</P> Mon, 13 Oct 2025 09:24:33 GMT https://helpforum.sky.com/t5/Sky-Store/Lost-Video-purchases/m-p/5114479#M26518 EmJorge 2025-10-13T09:24:33Z https://helpforum.sky.com/t5/Sky-Store/Lost-Video-purchases/m-p/5114480#M26519 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4460541">@EmJorge</a>&nbsp;</P> <P>You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Mon, 13 Oct 2025 09:26:05 GMT https://helpforum.sky.com/t5/Sky-Store/Lost-Video-purchases/m-p/5114480#M26519 caesarome 2025-10-13T09:26:05Z