topic Sky movies in Sky Store

Sky movies

Janice-54 — Sun, 12 Oct 2025 17:25:18 GMT

Hi I'm about to cancel sky subscription.
sky is saying that I will lose all my bought movies. Is this actually true as I thought I could still view these movies on the sky store app? Do I need to do anything g to ensure that I still see my movies. Thanks everyone

Re: Sky movies

mike+simmonds — Sun, 12 Oct 2025 17:35:06 GMT

Hi @Janice-54

Best advice I think would be to ask the Skystore support team to change your account to one suitable for a non Sky TV customer. (We hear that referred to as a Skystore only account)

They should be able to do that if you contact them by livechat (they are open at 11am Monday)

https://www.skystore.com/n/hcus/help/contact-us

Re: Sky movies

caesarome — Sun, 12 Oct 2025 18:26:24 GMT

@Janice-54

What they have told you is incorrect as any purchases you have made you get to keep but as stated above by @mike+simmonds you do need to contact Sky Store support so they can change your account to a Sky Store only one. After you have left you can then access your purchases via the Sky Store app on mobile devices and via the Sky Store website.