topic Rental not available to view in Sky Store

Rental not available to view

G+Woody — Fri, 03 Oct 2025 18:58:54 GMT

We bought a rental and watched half 3 days ago. Can't now find it to watch the rest of the film

Re: Rental not available to view

mike+simmonds — Fri, 03 Oct 2025 19:09:33 GMT

Hi @G+Woody

Thats because - as soon as you press play for the first time on a rental - you have 48 hours to

finish viewing.

often customers think they have 7 days to view, but that's - 7 days to start viewing.

best thing to do (they open next at 11am tomorrow) is to live chat to the Skystore support team, explain the confusion and try to persuade them to give you a goodwill rental of the movie. Hope you get it resolved.

Here is a link for them

https://www.skystore.com/n/hcus/help/contact-us

Re: Rental not available to view

Leonniewashere — Fri, 03 Oct 2025 21:49:05 GMT

I'm sure you get 2 days to view and it goes off as it's a part time lease.

Re: Rental not available to view

caesarome — Fri, 03 Oct 2025 22:01:31 GMT

@Leonniewashere

That is correct once the film has started to be viewed you get 48 hours to finsih watching it and 7 days prior to that to start watching it.