topic Skystore player device limit malfunction in Sky Store

Skystore player device limit malfunction

Jackieh411 — Sun, 21 Sep 2025 05:57:05 GMT

I tried playing a purchased movie last night on Skystore player app on iPad and got the device limit reached and cannot add till Oct 1st, but nothing has been added or deleted and used my app the previous night with no problems.

After checking my devices I am showing only 3 devices registered and my iPad is one of them, I have tried deleting the app and reinstalling but still the same message.

Is anybody else having this problem?

Re: Skystore player device limit malfunction

mike+simmonds — Sun, 21 Sep 2025 07:59:15 GMT

Morning @Jackieh411

I have seen at least one similar post to yours on the forum in the last few days.

Where these "device limit" glitches occur the best suggestion seems to be a live chat with the Skystore support team (link below) but unfortunately the livechat isn't open till 11am Monday

you might need to be a little persistent with them if they go down the "wait till Oct 1st" route.

https://www.skystore.com/n/hcus/help/contact-us

Re: Skystore player device limit malfunction

Jackieh411 — Sun, 21 Sep 2025 14:44:35 GMT

Hi Mike

It seems that my Skystore app on tv also now not working as reached device limit, but mobiles ok. Will call them in morning

thanks for your help

Re: Skystore player device limit malfunction

Warren1972 — Wed, 01 Oct 2025 13:27:46 GMT

Yes wont let we watch on any devices and say i wont till November

Re: Skystore player device limit malfunction

mike+simmonds — Wed, 01 Oct 2025 13:32:27 GMT

Hi @Warren1972

Two posts above, my suggestion should help you.