https://helpforum.sky.com/t5/Sky-Store/No-sky-credit/m-p/5093066#M26447 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4481407">@Higgy1</a>&nbsp;</P><P><BR />For reasons I'm never quite sure why, from time to time, customers' credit limit for movies seems to reset to £0.</P><P>It never seems to be to do with something the customer has done wrong, maybe more like Sky making sure customers don't accidentally spend too much on purchases without presetting a limit.&nbsp;<BR /><BR /></P><P>&nbsp;</P><P>It's easy to fix with a livechat to the Skystore support team but unfortunately they next open at 11am Monday.&nbsp;<BR /><BR /></P><P>The only thing I can think of in the meantime - ONLY IF IT IS A BUY AND KEEP (not a rental) you should be able to buy a movie on line (pay by card) and then select "send to box" to view on your Sky box&nbsp;</P><P>&nbsp;</P><P>For Monday - this is a link to that team&nbsp;</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P><P><BR />hope one of those works ok</P> Sat, 20 Sep 2025 19:38:09 GMT mike+simmonds 2025-09-20T19:38:09Z https://helpforum.sky.com/t5/Sky-Store/No-sky-credit/m-p/5093043#M26446 <P>Unable to purchase a film in sky store due to spending limit already reach although I haven't bought anything for months</P> Sat, 20 Sep 2025 19:00:24 GMT https://helpforum.sky.com/t5/Sky-Store/No-sky-credit/m-p/5093043#M26446 Higgy1 2025-09-20T19:00:24Z https://helpforum.sky.com/t5/Sky-Store/No-sky-credit/m-p/5093066#M26447 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4481407">@Higgy1</a>&nbsp;</P><P><BR />For reasons I'm never quite sure why, from time to time, customers' credit limit for movies seems to reset to £0.</P><P>It never seems to be to do with something the customer has done wrong, maybe more like Sky making sure customers don't accidentally spend too much on purchases without presetting a limit.&nbsp;<BR /><BR /></P><P>&nbsp;</P><P>It's easy to fix with a livechat to the Skystore support team but unfortunately they next open at 11am Monday.&nbsp;<BR /><BR /></P><P>The only thing I can think of in the meantime - ONLY IF IT IS A BUY AND KEEP (not a rental) you should be able to buy a movie on line (pay by card) and then select "send to box" to view on your Sky box&nbsp;</P><P>&nbsp;</P><P>For Monday - this is a link to that team&nbsp;</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P><P><BR />hope one of those works ok</P> Sat, 20 Sep 2025 19:38:09 GMT https://helpforum.sky.com/t5/Sky-Store/No-sky-credit/m-p/5093066#M26447 mike+simmonds 2025-09-20T19:38:09Z