topic Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv in Sky Store

I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

harveyblueeyes — Mon, 15 Sep 2025 19:11:14 GMT

I had a code to buy a movie and decided to buy it via my mobile, but now I cannot locate it on my sky Q box to watch on tv. I've looked everywhere. I can find it on my mobile but not on Sky Q box

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

TimmyBGood — Mon, 15 Sep 2025 20:00:54 GMT

@harveyblueeyes

I've moved your post to this forum as being a more likely place to find an answer.

I suspect Sky Store content purchased in a mobile platform won't appear on a Sky television box.

@mike+simmonds ?

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

mike+simmonds — Mon, 15 Sep 2025 20:41:33 GMT

Hi @harveyblueeyes

@TimmyBGood is quite right if we are talking about a rental (you can only view those on the type of device you rented it on )

- although-

if it's a buy and keep, you should be able to view it on your Sky box.

Could you say a bit more about the type of purchase ?

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

mike+simmonds — Mon, 15 Sep 2025 20:42:52 GMT

If it was a buy and keep @harveyblueeyes it should appear on your Sky Q box under recordings / purchases

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

harveyblueeyes — Mon, 15 Sep 2025 20:48:48 GMT

Thanks guys. It was a buy and keep where Sky gave me a code to use to redeem as a VIP customer. I didn't have access to my Mac at the time so I accessed my sky account via my phone. I can view on my phone, but ideally want to see it on my main TV, but it's not showing up under my recordings or purchases on my Q box.

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

mike+simmonds — Mon, 15 Sep 2025 20:56:59 GMT

Hi @harveyblueeyes

If you search on your Sky Q box by voice or by magnifying glass for exactly the same movie (HD / same version etc) does it show as purchased ?

if so, will it let you select it ?

(don't do so if you see a £ amount )

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

harveyblueeyes — Mon, 15 Sep 2025 21:19:47 GMT

Yes, I have tried this and the movie shows as £, not free

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

caesarome — Mon, 15 Sep 2025 21:25:58 GMT

@harveyblueeyes

Have you made Sky Store purchases before or is this the first one ?

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

mike+simmonds — Mon, 15 Sep 2025 21:46:43 GMT

Thanks for clarifying @harveyblueeyes

A couple of questions please.

Are you logging in to your Skystore account on your phone with the same Sky ID as you use for your main TV Sky account ?

When you log in on your phone and select the movie, does it give you an option to "send to box" ?

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

harveyblueeyes — Tue, 16 Sep 2025 06:04:29 GMT

@mike+simmonds You are a legend - yes it gives an option to 'send to sky box'. This has worked!

thanks to everyone who has tried to help.

Re: I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

mike+simmonds — Tue, 16 Sep 2025 07:58:42 GMT

Thanks for confirming @harveyblueeyes 👍