https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079820#M26374 <P>They have given me a new code.&nbsp; Fingers crossed this works</P> Mon, 08 Sep 2025 13:58:37 GMT hudl2 2025-09-08T13:58:37Z https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079548#M26365 I was sent a code to receive a film free from Sky Store. After a great deal of difficulty, error code, "we are trying to fix message " etc., I did manage to purchase the film. The problem is that the film has not been sent to my library. Any one that's not AI able to give me an idea what to do? Mon, 08 Sep 2025 09:29:21 GMT https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079548#M26365 hudl2 2025-09-08T09:29:21Z https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079565#M26366 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1927991">@hudl2</a>&nbsp;</P><P>If you log in to the Sky Store website does the film appear in your library there?&nbsp;</P> Mon, 08 Sep 2025 09:49:17 GMT https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079565#M26366 BenJoBanjo 2025-09-08T09:49:17Z https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079699#M26368 <P>No . Its disappeared.&nbsp;&nbsp;</P> Mon, 08 Sep 2025 12:19:35 GMT https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079699#M26368 hudl2 2025-09-08T12:19:35Z https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079711#M26369 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1927991">@hudl2</a>&nbsp;</P><P>&nbsp;</P><P>If you search for the exact same movie by name &nbsp;(same format / bonus/ standard etc) by name, does it show up as purchased ?&nbsp;</P> Mon, 08 Sep 2025 12:27:52 GMT https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079711#M26369 mike+simmonds 2025-09-08T12:27:52Z https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079789#M26371 <P>No and when I try to rebuy the movie using the offer code it tells me that I've already used this code. Frustrating&nbsp;</P> Mon, 08 Sep 2025 13:24:48 GMT https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079789#M26371 hudl2 2025-09-08T13:24:48Z https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079798#M26372 <P>There have been quite a few similar reports over the last few days&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1927991">@hudl2</a>&nbsp;</P><P>&nbsp;</P><P>All I can suggest is that you live chat with the support team, try to reach a person and ask for a goodwill replacement.&nbsp;</P><P>&nbsp;</P><P>here is a link and I hope you find someone helpful on the chat&nbsp;</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 08 Sep 2025 13:33:19 GMT https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079798#M26372 mike+simmonds 2025-09-08T13:33:19Z https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079817#M26373 <P>Thanks I'm actually messaging them now.&nbsp; They are trying to resolve it.&nbsp; Thanks everyone for your assistance</P><P>&nbsp;</P> Mon, 08 Sep 2025 13:56:20 GMT https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079817#M26373 hudl2 2025-09-08T13:56:20Z https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079820#M26374 <P>They have given me a new code.&nbsp; Fingers crossed this works</P> Mon, 08 Sep 2025 13:58:37 GMT https://helpforum.sky.com/t5/Sky-Store/My-purchased-film-is-not-in-my-library/m-p/5079820#M26374 hudl2 2025-09-08T13:58:37Z