topic Re: VIP code saying technical issue in Sky Store

VIP code saying technical issue

wendy+mccarthy4 — Sat, 06 Sep 2025 19:19:59 GMT

trying to download a vip diamond film with a code but keeps saying technical issue try again later

Re: VIP code saying technical issue

caesarome — Sat, 06 Sep 2025 19:31:28 GMT

Was it a Buy and Keep film or a rental one and on what device are you trying to download it on, so a Sky Q or Sky+ box, computer or mqac, phone or tablet, Sky Glass or Stream ?

Re: VIP code saying technical issue

wendy+mccarthy4 — Sat, 06 Sep 2025 20:07:14 GMT

Buy and keep on sky store a vip thank you

Re: VIP code saying technical issue

wendy+mccarthy4 — Sat, 06 Sep 2025 20:09:20 GMT

Through sky store website

Re: VIP code saying technical issue

mike+simmonds — Sat, 06 Sep 2025 20:18:08 GMT

Some basic things to try @wendy+mccarthy4

(apologies if they are too obvious)

Log out and then log back in again

if no good - uninstall and reinstall your Skystore software

try a different device if you have one available

Re: VIP code saying technical issue

wendy+mccarthy4 — Sun, 07 Sep 2025 10:19:36 GMT

All working my end now hope everyone else is now working