Free gift movie

AHBW1 — Thu, 04 Sep 2025 21:45:06 GMT

I received an email with the free gift of a movie (thank you). However, went to redeem the voucher to purchase a movie but before I could buy I had to update my card details on my account. I did thus step went back to purchase it told me the voucher had been redeemed but I hadn't got the film! Help as I've not had the chance to get my gift 😞

Re: Free gift movie

mike+simmonds — Thu, 04 Sep 2025 21:53:30 GMT

Hi @AHBW1

We've heard of a few of these exact experiences this week

The nearest we've heard of a successful resolution is where customers have got to speak to the Skystore support team, reached a person and have been offered a replacement movie

They open at 11am tomorrow and I can't think of anything better than you trying that approach. Hope you get though and that they are helpful

https://www.skystore.com/n/hcus/help/contact-us

topic Free gift movie in Sky Store

Free gift movie

Re: Free gift movie