topic Re: Free voucher to redeem movie in Sky Store

Free voucher to redeem movie

Dottie001 — Tue, 02 Sep 2025 11:28:12 GMT

Was sent a email with a code to redeem a free movie, went through process but got an error at the end, tried again and was told code has already been used but we have no movie!

Re: Free voucher to redeem movie

PandJ2020 — Tue, 02 Sep 2025 11:37:51 GMT

@Dottie001 wrote:
Was sent a email with a code to redeem a free movie, went through process but got an error at the end, tried again and was told code has already been used but we have no movie!

Who sent you this code?

Re: Free voucher to redeem movie

Chodley — Tue, 02 Sep 2025 11:41:17 GMT

And which site did you log into to "redeem" it? Sounds like a potential scam.

Re: Free voucher to redeem movie

Dottie001 — Tue, 02 Sep 2025 11:58:33 GMT

If was a congratulations email from SKY for another year as a diamond VIP, usual Sky email address.

Re: Free voucher to redeem movie

caesarome — Tue, 02 Sep 2025 12:49:40 GMT

@Dottie001

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Free voucher to redeem movie

mike+simmonds — Tue, 02 Sep 2025 13:01:37 GMT

Hi @Dottie001

There have been other similar reports with a suggested solution offered by Sky to another customer.

have a look here and the suggestion from @caesarome to chat to Skystore support looks to be the way to achieve it

https://helpforum.sky.com/t5/Sky-Store/Sky-VIP-reward-offer-code/m-p/5075054/highlight/false#M26242

Re: Free voucher to redeem movie

Chodley — Tue, 02 Sep 2025 16:36:42 GMT

@Dottie001 wrote:
If was a congratulations email from SKY for another year as a diamond VIP, usual Sky email address.

The "from" address on an email can be easily spoofed so never trust that. Always double check the site any links take you too is the one it should be and not a lookalike clone. Password managers like those on phones or apps & browser plugins like 1password / lastpass are very good because they won't enter your details into a spoof site and remember all your logins as well as generating secure passwords for you.

sounds like this one is probably legit though.

Re: Free voucher to redeem movie

2110JOHNBARB0205 — Wed, 03 Sep 2025 07:50:21 GMT

I have had exactly the same problem. How do you solve this ?

Re: Free voucher to redeem movie

Dottie001 — Wed, 03 Sep 2025 08:59:51 GMT

I was going to call them today and see what they say. This is what somebody else recommended.

Re: Free voucher to redeem movie

2110JOHNBARB0205 — Wed, 03 Sep 2025 09:07:06 GMT

Me too - hope we are successful!

Re: Free voucher to redeem movie

Dottie001 — Wed, 03 Sep 2025 09:20:04 GMT

Spoke with Sky and told you have to redeem from the to and because I used my phone the offer has gone and no chance to get back and they won't offer another code. Completly useless response from the sky team as it doesn't tell you that you have to redeem in the tv!

Re: Free voucher to redeem movie

Dottie001 — Sat, 06 Sep 2025 15:22:16 GMT

Coffee sent by Sky as another year passed as a VIP member. Have to redeem on the TV, although it tells you to use the app and because I used the app voucher note invalid. Told by Sky advisor that no chance of getting a new voucher so gave bad review to customer service as instruction not clear.