topic Re: Sky Store App Play/Pause Not Going Away in Sky Store

Sky Store App Play/Pause Not Going Away

Tall — Tue, 05 Aug 2025 10:22:01 GMT

I use the Sky Store app on my tablet to watch my library of films and tv, the last time I used it, it was great. However, this time the play/pause overlay seems to be stuck on the screen and I can't make it go away. I've been in settings, tapped the screen in multiple areas, gone out and back in etc. It happens on every film and on different devices. I have tried uninstalling, clearing cache, restarting and reinstalling. Nothing is working. I cannot find anything online about it. My tablet is a Galaxy S8 Ultra and my phone is an S25 Ultra and it happens on both. I have a large library on Sky Store so I'm rather upset I'm not able to access them.

Re: Sky Store App Play/Pause Not Going Away

caesarome — Tue, 05 Aug 2025 12:43:51 GMT

@Tall

Have you checked for any updates to the app. If there isn't then all you can do is to report this to the apps team via this email address - apps@sky.uk

Re: Sky Store App Play/Pause Not Going Away

mcgr1 — Sat, 09 Aug 2025 07:46:09 GMT

Same for me on my tablet.

I've done all the usual stuff that support tells you to do. Uninstall/reinstall, clearing cache, download and stream a movie. Same issue persists.

So, I do what I normally do with Sky Store app issues and have emailed the support team. They usually produce an update within a few days, maybe a week.

It's a pretty rubbish app in all honesty. As issues happen a few times a year.

Re: Sky Store App Play/Pause Not Going Away

Tall — Wed, 13 Aug 2025 17:35:51 GMT

I've just had an update today, unfortunately it hasn't fixed it. It's a shame because I'd really like to buy more films. Maybe next update.