topic Re: Stolen money in Sky Store

Stolen money

clairelouise00 — Thu, 07 Aug 2025 17:01:28 GMT

I have just logged into my sky store account to purchase a film & all my money isn't there now

Re: Stolen money

mike+simmonds — Thu, 07 Aug 2025 17:11:11 GMT

When you say "all your money " @clairelouise00

did you have some Skystore credit ?

Skystore credit can only be used to buy / rent movies/TV for your own account so would be very weird if someone else tried to rent / buy using your Skystore account

could you say a bit more about what's happened (but don't share any account details on here)

Re: Stolen money

clairelouise00 — Thu, 07 Aug 2025 17:34:07 GMT

Thank you for your quick reply, I'm assuming sky have took the money maybe because not logged in for a while but never had a problem with that before. I had over £100 credit on my sky account & I logged in to buy a film & there is no credit/money there now

Re: Stolen money

mike+simmonds — Thu, 07 Aug 2025 18:21:37 GMT

Thanks for clarifying @clairelouise00

The best thing I can suggest - Skystore have a support team (it's only open for about 35 minutes tonight and from 11 am tomorrow )

tell them what's happened and hopefully they will try to resolve it for you

this is a good link - hope it gets sorted out for you

https://www.skystore.com/n/hcus/help/contact-us

Re: Stolen money

clairelouise00 — Thu, 07 Aug 2025 18:02:04 GMT

Thank you so much