topic Re: Rented a film in Sky Store

Rented a film

Rikymonchiko — Sun, 27 Jul 2025 14:56:55 GMT

Hey there I rented a film did not watch it all but only had it for 3 days I thought rented films was 7 days could someone help

Re: Rented a film

MightyQuinn — Sun, 27 Jul 2025 15:06:51 GMT

Hi @Rikymonchiko You have 7 days to start watching it. Once you start watching it you have 24/48 hours only.

https://www.sky.com/help/articles/about-buy-and-keep-rentals

Re: Rented a film

Rikymonchiko — Sun, 27 Jul 2025 15:23:36 GMT

Well that's not fair did not release it was like that ok thanks for the response

Re: Rented a film

mike+simmonds — Sun, 27 Jul 2025 15:33:25 GMT

It might be worth you trying a livechat with the Skystore support team @Rikymonchiko

They are open tomorrow at 11am. You could ask if they are willing to to allow you a goodwill rental in view of the fact you didn't realise about the 48 hour viewing window as clarified by @MightyQuinn

here is a link

https://www.skystore.com/n/hcus/help/contact-us

Re: Rented a film

MightyQuinn — Sun, 27 Jul 2025 16:17:23 GMT

@Rikymonchiko wrote:
Well that's not fair did not release it was like that ok thanks for the response

Hi @Rikymonchiko Unfortunately you join the many thousands of people that only see the "7 days", and don't notice the word "start". They really should make it clearer, by including you only have 48 hours once you hit play. This may be on the final confirm page, as I have never ever rented a movie I don't know.