topic Re: Sky Glass device limit reached in Sky Store

Sky Glass device limit reached

Heidi27 — Sat, 19 Jul 2025 21:15:59 GMT

I can't watch the Sky Store movie I just purchased on my Sky Glass TV, it is telling I have reached my device limit. Can someone help me please. I've looked everywhere for help and nothing works

Re: Sky Glass device limit reached

caesarome — Sat, 19 Jul 2025 22:05:17 GMT

@Heidi27

How many devices do you have registered with Sky Store, if you are not sure you can check by logging in here:

https://www.skystore.com/n/adev/my-account/devices

Re: Sky Glass device limit reached

Heidi27 — Sat, 19 Jul 2025 22:40:54 GMT

2 devices showing as registered which are the puk boxes. My Sky Glass TV isn't showing in the list. It is also telling me I can't make any changes until 1 August. No idea what is going on. Sky Glass TV is showing as my primary and I'm not able to watch anything I purchase from Sky Store on my Sky Glass TV!

Re: Sky Glass device limit reached

caesarome — Sun, 20 Jul 2025 08:49:17 GMT

@Heidi27

Have you added a new Sky Store device this month, if not you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us