topic Rental won't play in Sky Store

Rental won't play

RashmiWeera — Sat, 21 Jun 2025 11:23:36 GMT

My rental won't play and saying couldn't cocontact the sky store. What should I do

Re: Rental won't play

mike+simmonds — Sat, 21 Jun 2025 12:18:11 GMT

Hi @RashmiWeera

Here is a contact link for the Skystore support team

https://www.skystore.com/n/hcus/help/contact-us

Can you say any more about what you are experiencing? eg. What Sky platform are you using

Which movie ? Are you using a HDMI cable or scart cable (sometimes the issue with premiere rentals )

Re: Rental won't play

RashmiWeera — Sat, 21 Jun 2025 12:15:08 GMT

Hey

Thank you for responding. I just registered to the sky store website and I don't know about much. I rented the movie called Love and when I go to play the error show up saying "Cant connet to sky store. Payback unavailable in this moment. Please Try again. Im keep trying more than 2, 3 hours now

Re: Rental won't play

caesarome — Sat, 21 Jun 2025 12:16:58 GMT

@RashmiWeera

If you use the live chat on the link posted by @mike+simmonds hopefully they can help you with this.