topic Re: Pre-ordered movie Screamboat in Sky Store

Pre-ordered movie Screamboat

AmyL41 — Mon, 05 May 2025 12:12:29 GMT

Ive pre-ordered a movie on sky store which has been released today. The movie is showing in my purchases, however when I try to download it, it's trying to charge. I've checked my bill and it's not showing on my bill and I've not had the email to confirm pre-order is available. Can anyone help?

Pre-orderd movie

AmyL41 — Mon, 05 May 2025 12:03:51 GMT

Re: Pre-orderd movie

MightyQuinn — Mon, 05 May 2025 12:09:56 GMT

Hi @AmyL41 Try here Sky Store Community

Re: Pre-ordered movie Screamboat

caesarome — Mon, 05 May 2025 12:27:58 GMT

@AmyL41

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Pre-ordered movie Screamboat

AmyL41 — Mon, 05 May 2025 12:33:12 GMT

Thank you, I'll contact them

Re: Pre-orderd movie

caesarome — Mon, 05 May 2025 15:08:55 GMT

@MightyQuinn .

It is easier if the posts are moved otherwise we end with what has happened here - two threads on the same issue.

Re: Pre-orderd movie

MightyQuinn — Mon, 05 May 2025 15:16:17 GMT

@caesarome wrote:
@MightyQuinn .
It is easier if the posts are moved otherwise we end with what has happened here - two threads on the same issue.

✅Note, I don't have that privilege..

Re: Pre-ordered movie Screamboat

AmyL41 — Mon, 05 May 2025 15:24:59 GMT

Sorry I didn't mean to cause issues. I'm new to the sky community forum and realise there was a different forum for my question

Re: Pre-orderd movie

caesarome — Mon, 05 May 2025 15:32:03 GMT

@MightyQuinn wrote:

✅Note, I don't have that privilege..

They will be moved when they are seen.

@AmyL41

No problems.