topic Re: Your selection is unavailable at the moment. Please try again. Code(0805) in Sky Store

Your selection is unavailable at the moment. Please try again. Code(0805)

MattG9 — Thu, 24 Apr 2025 18:12:09 GMT

I am getting the above error when trying to play a movie purchased on Sky Store.

I need a resolution.

Matt

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

peter-marlow+1966 — Thu, 24 Apr 2025 18:17:20 GMT

Has the payment gone through ok ?

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

peter-marlow+1966 — Thu, 24 Apr 2025 18:18:16 GMT

Have you had an email to say settle in and enjoy your purchase

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

caesarome — Thu, 24 Apr 2025 18:34:46 GMT

@MattG9

Is the film Conclave ?

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

peter-marlow+1966 — Thu, 24 Apr 2025 18:31:29 GMT

That film i believe is in uhd

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

caesarome — Thu, 24 Apr 2025 18:35:37 GMT

@peter-marlow+1966

It isn't just in UHD as it is also in HD, howvere we don't know what film @MattG9 is having issues with at present.

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

peter-marlow+1966 — Thu, 24 Apr 2025 18:41:10 GMT

Ok i thought may be that was it

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

peter-marlow+1966 — Thu, 24 Apr 2025 18:44:47 GMT

I have just Googled the code and apparently it was spoken about on here back in 2023 it's some sort of fault with the purchase

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

MattG9 — Thu, 24 Apr 2025 19:30:42 GMT

The film is Transformers One purchased for my son and I have had an email telling me to settle in and watch it. It was purchased on the 9th April.

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

caesarome — Thu, 24 Apr 2025 20:40:17 GMT

@MattG9

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Your selection is unavailable at the moment. Please try again. Code(0805)

MattG9 — Mon, 28 Apr 2025 05:25:52 GMT

Contacted Sky via live chat and they have resolved the issue. Thanks everyone!