https://helpforum.sky.com/t5/Sky-Store/Sky-store-purchase/m-p/4958702#M24993 <P>I have bought Bridget Jones new movie for £15.99 and it says I don't have UHD tv so I can't watch it.&nbsp;</P> Sat, 12 Apr 2025 18:39:50 GMT Natalue1 2025-04-12T18:39:50Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-purchase/m-p/4958702#M24993 <P>I have bought Bridget Jones new movie for £15.99 and it says I don't have UHD tv so I can't watch it.&nbsp;</P> Sat, 12 Apr 2025 18:39:50 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-purchase/m-p/4958702#M24993 Natalue1 2025-04-12T18:39:50Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-purchase/m-p/4958708#M24994 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4371675">@Natalue1</a>&nbsp;</P><P><BR />Assuming this is a UHD rental you've ordered for your Sky Q box, theoretically you should not be charged because you can't have viewed any of it.</P><P>&nbsp;</P><P>So delete it, then go to your settings / recordings /manage / deleted .... then delete it again out of there. &nbsp;</P><P>&nbsp;</P><P><STRONG>Then you should be able to re rent it in HD </STRONG>&nbsp;</P><P>&nbsp;</P><P>Keep an eye out though to make sure the original charge is not applied&nbsp;</P><P>&nbsp;</P><P>If you end up with two charges you need to live chat with the Skystore support team through this link (next open on Monday 11am)</P><P>&nbsp;</P><P>Hope that helps&nbsp;</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 12 Apr 2025 18:46:54 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-purchase/m-p/4958708#M24994 mike+simmonds 2025-04-12T18:46:54Z