https://helpforum.sky.com/t5/Sky-Store/Costly-mistake/m-p/4953546#M24980 <P>I've downloaded a film but it's ultra HD and my tv's not compatible so can't watch it, however&nbsp;</P><P>I've still been charged.</P> Sun, 06 Apr 2025 07:05:56 GMT emma+55 2025-04-06T07:05:56Z https://helpforum.sky.com/t5/Sky-Store/Costly-mistake/m-p/4953546#M24980 <P>I've downloaded a film but it's ultra HD and my tv's not compatible so can't watch it, however&nbsp;</P><P>I've still been charged.</P> Sun, 06 Apr 2025 07:05:56 GMT https://helpforum.sky.com/t5/Sky-Store/Costly-mistake/m-p/4953546#M24980 emma+55 2025-04-06T07:05:56Z https://helpforum.sky.com/t5/Sky-Store/Costly-mistake/m-p/4953580#M24981 <P>Morning&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/304654">@emma+55</a>&nbsp;</P><P>&nbsp;</P><P>There used to be a line in the terms and conditions to say that on a Sky Q rental, you only get charged once you press play and start to watch. &nbsp;So theoretically in your (no UHD TV) circumstances you could delete the rental / then delete it again (out of your recordings / manage / deleted menu) - and then re rent it in HD</P><P>&nbsp;</P><P><STRONG>However</STRONG> - I've not been able to find that line when I look through the terms, &nbsp;so my suggestion if you have actually been charged is to try a live chat with the Skystore support team when they next open at 11am Monday. They are open till 7.30pm</P><P>&nbsp;</P><P>here is a link and I hope you get it resolved.&nbsp;<BR /><BR /><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 06 Apr 2025 08:13:59 GMT https://helpforum.sky.com/t5/Sky-Store/Costly-mistake/m-p/4953580#M24981 mike+simmonds 2025-04-06T08:13:59Z