topic Re: Purchase early issue in Sky Store

Purchase early issue

Rolyh — Tue, 01 Apr 2025 05:45:58 GMT

We purchased The new Bridget Jones movie early

, làt night could not play movie even though it was on our list. Need help

Re: Purchase early issue

mike+simmonds — Tue, 01 Apr 2025 08:33:43 GMT

These Premiere movies usually have extra copy protection in their software. Are you by any chance playing the movie through a Scart cable ? Or using an old HDMI cable ?

I have heard of these causing problems.

in any event you are probably best trying a live chat with the Skystore support team when they open at 11am

https://www.skystore.com/n/hcus/help/contact-us

Re: Purchase early issue

caesarome — Tue, 01 Apr 2025 08:43:03 GMT

@Rolyh

When you say you couldn't play it what is happening ?

Re: Purchase early issue

Rolyh — Tue, 01 Apr 2025 09:55:43 GMT

I had the film and bonus bit pictures and times but no button to download or play. They have since my original query resolved this morning