topic Re: Unable to download to Sky store app - straight to Download Paused in Sky Store

Unable to download to Sky store app - straight to Download Paused

Adrian1109 — Mon, 31 Mar 2025 19:47:37 GMT

Trying to download purchased movies onto new IPad, but all going straight to Download Paused and cannot get them to download

Re: Unable to download to Sky store app - straight to Download Paused

caesarome — Mon, 31 Mar 2025 21:15:13 GMT

If you are trying to access your Buy and Keep films via the Sky Store app on an Ipd then all you should need to do is to just login to the app as you should then see them.

Re: Unable to download to Sky store app - straight to Download Paused

Adrian1109 — Wed, 02 Apr 2025 07:08:36 GMT

Thanks for the reply. Yes, I can see them, but can't download them to the IPad. I am assuming I would need to do this to be able to access them when offline (eg entertainment for an upcoming flight)?

Re: Unable to download to Sky store app - straight to Download Paused

mike+simmonds — Wed, 02 Apr 2025 08:05:00 GMT

Morning @Adrian1109

Yes you are correct that you would need to download to view on a flight.

I would check that you are logged in with the same Sky ID and It's probably worth deleting the Skystore app from your iPad and reinstalling it.

other than those, at 11am the Skystore support team will be on live chat and they should be able to assist you.

https://www.skystore.com/n/hcus/help/contact-us