https://helpforum.sky.com/t5/Sky-Store/Skystore/m-p/4948400#M24941 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4351356">@Sar_P</a>&nbsp;</P> <P>Doing this should fix it:</P> <P>&nbsp;</P> <P>Make sure your title (Mr, Mrs etc..) and surname is filled in here:</P> <P><BR /><A href="https://www.sky.com/mydetails/sky-id" target="_blank">https://www.sky.com/mydetails/sky-id</A></P> Sun, 30 Mar 2025 11:09:20 GMT caesarome 2025-03-30T11:09:20Z https://helpforum.sky.com/t5/Sky-Store/Skystore/m-p/4948381#M24940 Hi I can't seem to be able to use sky store. I put my email and password in, then asks for surname and then ' unexpected error ' can anyone help pls. Sun, 30 Mar 2025 10:20:31 GMT https://helpforum.sky.com/t5/Sky-Store/Skystore/m-p/4948381#M24940 Sar_P 2025-03-30T10:20:31Z https://helpforum.sky.com/t5/Sky-Store/Skystore/m-p/4948400#M24941 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4351356">@Sar_P</a>&nbsp;</P> <P>Doing this should fix it:</P> <P>&nbsp;</P> <P>Make sure your title (Mr, Mrs etc..) and surname is filled in here:</P> <P><BR /><A href="https://www.sky.com/mydetails/sky-id" target="_blank">https://www.sky.com/mydetails/sky-id</A></P> Sun, 30 Mar 2025 11:09:20 GMT https://helpforum.sky.com/t5/Sky-Store/Skystore/m-p/4948400#M24941 caesarome 2025-03-30T11:09:20Z https://helpforum.sky.com/t5/Sky-Store/Skystore/m-p/4948536#M24942 Thank you <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Sun, 30 Mar 2025 14:12:38 GMT https://helpforum.sky.com/t5/Sky-Store/Skystore/m-p/4948536#M24942 Sar_P 2025-03-30T14:12:38Z