topic Re: Sky store sign in in Sky Store

Sky store sign in

LewisBenson — Fri, 08 Nov 2024 20:59:11 GMT

Had an email saying I get a free film with sky vip. Then all the films in the list don't come up as £0 assuming because I'm not signed in. Try to sign in it accepts my email and password then asks for my surname. After inputting this and accepting terms and conditions it just comes up with 'an unexpected error occurs.' Also no luck doing it on sky tv as it comes up with nothing about welcome reward on the sky vip app.

Re: Sky store sign in

caesarome — Fri, 08 Nov 2024 21:42:57 GMT

@LewisBenson

This is a long shot but does your password contain anything that isn't a letter or number ?

Re: Sky store sign in

LewisBenson — Mon, 11 Nov 2024 19:37:41 GMT

Yes it does have a special character, would that stop it working?

Re: Sky store sign in

caesarome — Mon, 11 Nov 2024 20:02:07 GMT

It shouldn't do but to see if it does it might be worth changing it to something that just has letters and numbers to see then what happens:

https://skyid.sky.com/resetpassword/skystore

Re: Sky store sign in

MRY16 — Thu, 14 Nov 2024 20:13:53 GMT

I'm also having this problem. Phoned sky to see what the problem was and all they said was 'this is an ongoing issue we are aware of and trying to rectify'. It has now been over a week and still no solution.

Re: Sky store sign in

caesarome — Thu, 14 Nov 2024 20:23:12 GMT

@MRY16

They will generally say that when they don't know how to help so my post above still stands, do you have anything other than a number or letter in your Sky Store login ?

Re: Sky store sign in

MRY16 — Thu, 14 Nov 2024 20:52:05 GMT

@caesarome

I'd read all the discussions with people having the same issue before I phoned sky. Have created a new password with no special characters and still not working. Have tried on a laptop, TV, phone and downloaded the app. Same issue every time. Might need to phone again if this is their usual reply. Hopefully more luck on my second try.

Re: Sky store sign in

caesarome — Thu, 14 Nov 2024 21:46:22 GMT

@MRY16

As this is Sky Store related they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky store sign in

LewisBenson — Thu, 14 Nov 2024 22:13:25 GMT

Yeah I changed my password to one without specials and still doesn't work

Re: Sky store sign in

Carl012 — Fri, 15 Nov 2024 10:15:24 GMT

I also have the same issue been with sky a week now and still can't access skystore.

Anyone got theirs sorted out yet?

Re: Sky store sign in

caesarome — Fri, 15 Nov 2024 10:22:41 GMT

The live chat should be open now @Carl012 so it might be worth contacting them to see what they say.

Re: Sky store sign in

Dean67 — Mon, 24 Mar 2025 07:04:12 GMT

I'm getting the same problem - after opening my sky glass TV - setting it up ✔️✔️ and then movie time

1st movie for free got to be a bonus

ho not the one I want to see .
ok I'll pay -

now same problem logging in

I don't understand - it gives you your full name then tells you to type in your last name Really that's security gone wrong

any way still don't work confidence level going to 0 for sky

Re: Sky store sign in

mike+simmonds — Mon, 24 Mar 2025 08:59:36 GMT

Morning @Dean67

The system uis trying to match your surname to one it holds elsewhere in its records.

try completing your details in here first including your title (Mr / Mrs etc)

https://www.sky.com/mydetails/sky-id

then try again in the store

Re: Sky store sign in

MRY16 — Mon, 24 Mar 2025 14:57:29 GMT

Use the live chat function and they'll be able to sort. This is how I was able to rectify this issue.

Re: Sky store sign in

Jonathan8865 — Thu, 27 Mar 2025 23:14:55 GMT

This worked for me. I added my surname and the prefix Mr. I then tried to sign in and immediately got a text message saying "welcome to Sky Store". Thank you 🙂