topic Re: Added a card to account to purchase something. It declined card but still took £1.30 in Sky Store

Added a card to account to purchase something. It declined card but still took £1.30

Kelly1784 — Mon, 17 Mar 2025 13:21:03 GMT

Hi. I added a card to my account on Saturday to purchase something off sky store. I kept telling me to check the expiry date so it wouldn't let me purchase. I checked my bank account and sky have taken £1.30 from my account. Any ideas why this would have happened please?

Re: Added a card to account to purchase something. It declined card but still took £1.30

caesarome — Mon, 17 Mar 2025 13:32:34 GMT

@Kelly1784

Do you mean you added some credit to your Sky Store account ?

Re: Added a card to account to purchase something. It declined card but still took £1.30

mike+simmonds — Mon, 17 Mar 2025 13:52:21 GMT

Is the £1.30 still pending in your bank account @Kelly1784 ?

if so and if it doesn't actually complete as a debit then I would guess it is just a test transaction so Sky can tell if the card is valid and yours.

Re: Added a card to account to purchase something. It declined card but still took £1.30

Kelly1784 — Mon, 17 Mar 2025 14:23:35 GMT

Hi Caesarome. No i added a bank card to the account to purchase a film. But it said to check the expiry date (which was correct) but it still wouldn't go past that page and wouldn't let me purchase anything.

Re: Added a card to account to purchase something. It declined card but still took £1.30

Kelly1784 — Mon, 17 Mar 2025 14:25:54 GMT

Hi Mike+Simmonds. No it isn't pending. Sky have taken the £1.30 from my account. I have phoned them up they are looking in to it. I just wondered if i could get any other help/info while i was waiting for their email back (which could take up to 7 days).