topic Re: Error message in Sky Store

Error message

Corks83 — Sun, 16 Mar 2025 13:23:45 GMT

I am trying to sign into my sky store account and after going through all the sign in part on the tv I am then asked to sign in on skystore/login. When I enter my last name it then comes up with an error message saying we have an unexpected error. I have tried to get help through the app but that does not take me to where I need to go to help with this. Can anyone give me some advice

Re: Error message

caesarome — Sun, 16 Mar 2025 13:38:46 GMT

@Corks83

Make sure your title (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails/sky-id

Re: Error message

Jude2628 — Sun, 16 Mar 2025 17:50:29 GMT

Following as I have exactly the same problem 😞

Re: Error message

caesarome — Sun, 16 Mar 2025 19:27:41 GMT

@Jude2628

What has happened after you did what I posted above as doing so should fix this for you.

Re: Error message

Jude2628 — Sun, 16 Mar 2025 19:35:16 GMT

Hi I didn't see your answer until I'd also posted- yes tried it and it worked perfectly - thank you so much ☺️

Re: Error message

Corks83 — Sun, 16 Mar 2025 21:33:01 GMT

It ask me to just enter my last name and still comes up with the same message when I go continue

Re: Error message

Corks83 — Sun, 16 Mar 2025 21:39:13 GMT

Sorry I was having a blond moment. I edited all the details as you suggested and it has all worked. Thank you very much I appreciate your time.