topic Re: Unable to download free film offer in Sky Store

Unable to download free film offer

Redeye1 — Sun, 09 Mar 2025 08:05:28 GMT

As a VIP member, I have had an email offering that I can download and watch the film.'The Lost City' from Sky for free. However, when I follow the instructions it says I do not have enough credit even though the cost is showing as £0.00. As usual you cannot get through to anybody in Sky support to help!

Re: Unable to download free film offer

BenJoBanjo — Sun, 09 Mar 2025 08:41:03 GMT

@Redeye1 wrote:
As a VIP member, I have had an email offering that I can download and watch the film.'The Lost City' from Sky for free. However, when I follow the instructions it says I do not have enough credit even though the cost is showing as £0.00. As usual you cannot get through to anybody in Sky support to help!

It's a free rental of The Lost City.
Go to the Sky Store website, login and search for the movie. It should say £0.00 as the rental cost. Select this and check out. You should then have 30 days to start watching it on your Q box.

Re: Unable to download free film offer

Redeye1 — Sun, 09 Mar 2025 14:57:36 GMT

I have done this and I have a confirmation email from Sky confirming that I have rented this movie. However, when I go on my Sky Q box and try to download the movie, it says I have insufficient credit?

Re: Unable to download free film offer

MightyQuinn — Sun, 09 Mar 2025 15:59:05 GMT

Hi @Redeye1 Have you set up a payment method in the Sky Store? This is required even if the cost is zero. If not, your only approach is to contact Sky.

Re: Unable to download free film offer

caesarome — Sun, 09 Mar 2025 16:14:38 GMT

@Redeye1

This is an issue that comes on quite often on here and can sometimes be because you account has not been set up for Sky Store purchases so I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Unable to download free film offer

Redeye1 — Sun, 09 Mar 2025 16:19:53 GMT

Thanks for the responses. I do have payment details set up, so I will try and contact Sky via chat.

Re: Unable to download free film offer

Redeye1 — Tue, 11 Mar 2025 08:16:46 GMT

Hi, yes I did have payment details set up on Sky Store. In the end I contacted Sky Support and they sorted it for me. I think they increased my credit limit, which does seem a bit strange as the movie in question was a free download offer, but it did seem to resolve the problem.