topic LG TV error Device Limit Reached You've reached your device limit in Sky Store

LG TV error Device Limit Reached You've reached your device limit

TTLTTL — Sun, 09 Mar 2025 08:45:44 GMT

I am trying to view a film bought from sky store on my LG TV but error message says

Device Limit Reached

You've reached your device limit, you can watch on one of your registered devices. Your next change is available on 1 Apr 2025. Manage your devices in My Account.
However My Account shows one of my devices to be my LG TV

Re: LG TV error Device Limit Reached You've reached your device limit

GD1 — Sun, 09 Mar 2025 09:29:51 GMT

@TTLTTL Your post has been moved from the Sky Glass forum as this issue has nothing to do woth Sky Glass

Re: LG TV error Device Limit Reached You've reached your device limit

caesarome — Sun, 09 Mar 2025 09:50:42 GMT

@TTLTTL

How many other devices do you have registered and have you made any changes this month by adding another one ?

Re: LG TV error Device Limit Reached You've reached your device limit

mike+simmonds — Sun, 09 Mar 2025 09:51:33 GMT

Morning @TTLTTL

It does sound like the Sky system has not recognised your LG as the same one as you have registered.

It might be worth trying a Power off / power on reboot of your LG but other than that I'd suggest a live chat (open next at Monday 11am ) with the Skystore support team to explain and to ask them if they can arrange an "extra" device change

https://www.skystore.com/n/hcus/help/contact-us