https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914050#M24717 <P>I've just noticed that all of my purchases are shown if i log into the sky Store via web address. Only a few on Sky Q box and none in app!</P> Mon, 17 Feb 2025 17:05:30 GMT Glynn33 2025-02-17T17:05:30Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914005#M24709 I believe some purchases are missing. I have read about a restore function but cannot find this. On my Sky Store App I have no purchases showing at all. Mon, 17 Feb 2025 16:40:40 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914005#M24709 Glynn33 2025-02-17T16:40:40Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914024#M24711 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3090510">@Glynn33</a>&nbsp;wrote:<BR />On my Sky Store App I have no purchases showing at all.<HR /></BLOCKQUOTE> <P>Are you logged in with the correct details ?</P> Mon, 17 Feb 2025 16:51:22 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914024#M24711 caesarome 2025-02-17T16:51:22Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914030#M24713 <P>Yes. Only had one login with Sky as far as I know. The only difference over, say, 6 months ago is I'm no longer with Sky broadband.</P><P>&nbsp;</P> Mon, 17 Feb 2025 16:53:29 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914030#M24713 Glynn33 2025-02-17T16:53:29Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914033#M24714 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3090510">@Glynn33</a>&nbsp;</P> <P>Are you still a Sky customer so do you have Sky TV or mobile ?</P> Mon, 17 Feb 2025 16:57:02 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914033#M24714 caesarome 2025-02-17T16:57:02Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914036#M24715 <P>Yes. Still got Sky tv via Q box</P> Mon, 17 Feb 2025 16:57:57 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914036#M24715 Glynn33 2025-02-17T16:57:57Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914050#M24717 <P>I've just noticed that all of my purchases are shown if i log into the sky Store via web address. Only a few on Sky Q box and none in app!</P> Mon, 17 Feb 2025 17:05:30 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914050#M24717 Glynn33 2025-02-17T17:05:30Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914054#M24718 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3090510">@Glynn33</a>&nbsp;</P> <P>If you select each title in turn you should be able to "send them" to your Sky Q box so have you tried this ?</P> Mon, 17 Feb 2025 17:07:45 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914054#M24718 caesarome 2025-02-17T17:07:45Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914063#M24720 <P>Just spotted this. Yes just doing that now. Not sure why nothing on App though? Will try to delete app and re download</P> Mon, 17 Feb 2025 17:12:48 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914063#M24720 Glynn33 2025-02-17T17:12:48Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914083#M24721 <P>Deleting and re downloading the App has worked. Can't check Sky Q just now as family are watching Wicked...Will update later. PS. Sky customer service were clueless with this.&nbsp;</P> Mon, 17 Feb 2025 17:23:14 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914083#M24721 Glynn33 2025-02-17T17:23:14Z https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914085#M24722 <P>At least the app is working and hopefully the mising purchases will be back on your Q box as well.</P> Mon, 17 Feb 2025 17:24:50 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Store-Purchases/m-p/4914085#M24722 caesarome 2025-02-17T17:24:50Z