topic Re: There was an unexpected error in Sky Store

There was an unexpected error

ali3nRIK — Sun, 24 Nov 2024 13:42:22 GMT

I'm posting this in the hope it helps someone.

When it requests to input your surname it kept putting there was an unexpected error.

Having tried for ages I have done the following:

Changed password to just letters and numbers (not sure if that's required)

Installed 'sky go' on my phone and signed in that way. It asks if you are a Mr or Mrs first then you input your last name and voila. Everything starts to work and I managed to sign into the store so I could receive my free movie.

Hope this helps someone.

Re: There was an unexpected error

LukeWoody85 — Mon, 25 Nov 2024 20:42:57 GMT

Yes I also had this problem.

I fixed it by going to sky.com and logging in. Then under details filling in the title and surname. Sorted 👍🏻

Re: There was an unexpected error

Drumm0nd — Sat, 30 Nov 2024 06:41:52 GMT

This worked for me thanks

Re: There was an unexpected error

Lil5 — Sun, 16 Feb 2025 14:38:37 GMT

Hi, thank you for the advice! I had the same problem, all resolved by downloading and logging into the sky go app, thanks again!