topic Re: Duplicate order in Sky Store

Duplicate order

Suem7 — Fri, 14 Feb 2025 18:45:53 GMT

Paddington I had pre ordeeed it

but when we went into sky store we pressed the wrong button and ordered it again but the bonus edition

please can you refund the bonus edition as we have ensured not to download it

thanks

Re: Duplicate order

mike+simmonds — Fri, 14 Feb 2025 19:10:59 GMT

Hi @Suem7

On here you are chatting to other customers like yourself, so we can't arrange refunds - but if you explain the problem to the Skystore support team (live chat is still open tonight for about 20 minutes) they will hopefully help you

here is their link

https://www.skystore.com/n/hcus/help/contact-us

hope that helps

Re: Duplicate order

Suem7 — Sat, 15 Feb 2025 17:50:53 GMT

Thanks so much Mark, much appreciated!