topic Re: Download not available in Sky Store

Download not available

MD78 — Wed, 05 Feb 2025 09:05:05 GMT

Purchased rental of The Iron Giant on 31/1/2025 for a week. Played on Sunday 2/2 .
Tried to play on 4th . When trying to play enable to download came up and film disappeared from recording.
only way to view is to purchase again which is obviously not correct.

Re: Download not available

nigea99 — Wed, 05 Feb 2025 09:30:37 GMT

@MD78 wrote:

Purchased rental of The Iron Giant on 31/1/2025 for a week. Played on Sunday 2/2 .
Tried to play on 4th . When trying to play enable to download came up and film disappeared from recording.
only way to view is to purchase again which is obviously not correct.

hi @MD78

Unfortunately I think it is due to the (limited) amount of time you have to watch a rental once you start watching

From the SKY Store help

When you rent a movie at skystore.com or on a compatible device, you have 30 days to press play. Once you start watching, it's yours to play and pause for 48 hours.

Re: Download not available

mike+simmonds — Wed, 05 Feb 2025 10:08:58 GMT

Morning @MD78

@nigea99 Is exactly correct on this.

As soon as you first press play on a rental you only have 48 hours in which to finish viewing.

what you couid try is to livechat with the Skystore team when they re-open at 11am and ask if there is any goodwill gesture they can offer you (such as a repeat rental ) in view of the misunderstanding.

Here is a link to their contact page. I've no idea if they will assist but worth a try

https://www.skystore.com/n/hcus/help/contact-us