topic Re: Device limit in Sky Store

Device limit

phillipsmw2 — Sat, 01 Feb 2025 11:47:57 GMT

I've been waiting until 1st Feb to add a device to my sky store account. It's a PC.

I did it this morning, but when trying to play any movies it was just a black screen.

To try to fix it, I decided to try deleting cookies.

But it seems the cookie is what links the device to the sky account.

So now that I have deleted the cookies the device is no longer accepted, and it says I have wait another month again to add any devices.

Is there a way around this? It's the same device, just that the cookie was deleted.

And if I do get the device active again, can I get any help with the black screen? Tried restarting the PC, a movie played for a few seconds but then went black again.

Thanks

Re: Device limit

caesarome — Sat, 01 Feb 2025 13:19:05 GMT

@phillipsmw2

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Device limit

phillipsmw2 — Sat, 01 Feb 2025 13:53:15 GMT

Thanks, yes i've been trying all day to use the live chat. I keep getting an error message.

The phone number I found online gives a menu of options, but it doesn't recognise any dial tones that I press.

Seems impossible to get in touch.

I'll keep at it though, thanks

Re: Device limit

caesarome — Sat, 01 Feb 2025 13:58:05 GMT

With the Sky Store live chat you just stay on the page until it shows that an agent is available.

Re: Device limit

phillipsmw2 — Sat, 01 Feb 2025 14:29:42 GMT

It seems the live chat error was just on the PC. I managed to get on live chat on my phone.

Although there were only 3 devices showing on the sky store account page, the agent said there were more than 10 showing on their end. All devices removed by the agent but still had a problem loading any movies - still showing a black screen.

I switch to using the Windows Sky Store App (instead of Edge) and everything is now ok.

So in case any one has similar issues in future - maybe avoid using Microsoft Edge for live chat and for watching movies.

Re: Device limit

caesarome — Sat, 01 Feb 2025 16:07:09 GMT

@phillipsmw2

Glad you have it working.