topic Re: Sky Store app supported devices in Sky Store

Sky Store app supported devices

Exiled-in-HH — Tue, 10 Jan 2023 19:11:46 GMT

Which devices support the Sky Store app?

Re: Sky Store app supported devices

mike+simmonds — Tue, 10 Jan 2023 19:37:30 GMT

From the Skystore help pages

"What devices can I use to watch Sky Store movies and TV shows?

If you have Sky TV, you can watch Sky Store movies and TV shows on your compatible Sky box

You can also watch Buy & Keep movies and TV shows on your:
- PC/Mac
- Android/iOS using the Sky Store app
- NOW TV and Roku
- LG Smart TV (WebOS1 or above)

You can also watch Sky Store content on your Chromecast, simply select the Chromecast icon on the Sky Store apps or skystore.com to view your content on the big screen.

To download the free Sky Store App, go to https://skystore.com/myaccount/sky-store-apps"

Re: Sky Store app supported devices

Exiled-in-HH — Wed, 11 Jan 2023 09:59:44 GMT

It appears it is only avaiable WebOS1, WebOS2, and WebOS3 according to Sky's help pages I eventually found or is WebOS4 also supported?

it is shame Sky Store isn't available on other manufacturers Smart TVs!

Re: Sky Store app supported devices

Exiled-in-HH — Thu, 12 Jan 2023 11:18:40 GMT

It would good if it could be confirmed if WebOS4 is or is not supported!

Re: Sky Store app supported devices

PernodMan — Wed, 18 Jan 2023 19:43:10 GMT

Thanks Mike for this update, it's appreciated. Can anyone advise on their specific setups, as to what Roku / NowTv devices work, or more importantly, any that don't?

I've watched some SkyStore content on my PC, which is old and sometimes jittery and not HD or surround sound, so I want to be able to watch on my Sony tv.

There appear to be more than 10 different types of Roku device, and a good number of NowTv devices as well.

Ideally I'm looking to purchase either a Roku or NowTv device that will allow the audio to be output through my current surround sound setup. Just wondering if anyone has this (or if the Sky store app doesn't support surround sound through 3rd party hardware). There just seems to be fairly generic information.

Thanks in advance

Jon

Re: Sky Store app supported devices

Exiled-in-HH — Wed, 25 Jan 2023 16:44:46 GMT

NowTV sticks and boxes are no longer sold new only second hand.

Re: Sky Store app supported devices

Exiled-in-HH — Fri, 10 Feb 2023 19:27:31 GMT

Well ... Sky's help pages are out of date and WebOS22 is supported.

Re: Sky Store app supported devices

penfold72 — Sun, 26 Feb 2023 15:10:23 GMT

Does anyone actually know why sky only supports the store app on LG tvs. Its incredulous in the 21st century why this absurd situation exists with sky effectively having 2 versions of the store. 1 on the q boxes where you cannot access any credit and the app where you can only transfer buy and keep to the box

I have an android TV, and although the app exists for android i cant download to the TV, unless I tried to sideload it. I have asked sky the question but never seem to get an answer that makes sense.

I've resorted to buying a roku express, which works like a charm, but I shouldn't have had to........

As an aside does sky stream/glass allow access to the store app. If so why can't sky add the app to the q boxes??

Re: Sky Store app supported devices

mike+simmonds — Sun, 26 Feb 2023 15:19:32 GMT

here are my guesses @penfold72

I've always assumed it's due to the nature of licencing agreements between Sky and LG

I wondered if LG perhaps did an exclusivity deal with Sky as the only other TVs which I think work are those with built in Chromecast including some Sony and some Toshiba (even those are limited and won't cast most premiere rentals )

I know my Apple TV works really well for Skystore

any informed knowledge @Chloe-W22 ?

Re: Sky Store app supported devices

penfold72 — Sun, 26 Feb 2023 19:01:01 GMT

Thanks @mike+simmonds

Its an idea, but as android is open source can this be done. My Sony TV has builtin chrome cast but I don't particularly like chrome casts and as you say, some things will not stream. It would be nice to have a definitive answer from sky, regards these issues with sky store and its general operation, even if just for openness and clarity.

Re: Sky Store app supported devices

Exiled-in-HH — Mon, 27 Feb 2023 12:21:41 GMT

If Sky supported more TV manufacturers Sky could also start to support 4K and HDR on those TVs!

Re: Sky Store app supported devices

mike+simmonds — Wed, 01 Mar 2023 01:48:38 GMT

I know my Apple TV works really well for Skystore

In my defence I'd had a very tiring day - but of course this was a mistyped piece of nonsense - I'd been thinking about my Sky Go app on my Apple TV - NOT my Skystore app ( which is not on Apple TV)

Re: Sky Store app supported devices

TimmyBGood — Wed, 01 Mar 2023 13:18:43 GMT

@penfold72 wrote:

As an aside does sky stream/glass allow access to the store app. If so why can't sky add the app to the q boxes??

Glass televisions are purchased by their users, and so can be retained after a Sky subscription is cancelled. In such circumstances, having a Sky Store app is usefull.

Sky Q boxes, on the other hand, are loaned and have no non-subscription use. As such there's no point in them hosting the Store app because they cannot be kept for such purposes.

Re: Sky Store app supported devices

penfold72 — Wed, 01 Mar 2023 18:42:20 GMT

I suppose, but you could also say the same for the other apps on the q box. I don't think sky really care what us users think of the access ability of the sky store app and are content to leave things as they are. Personally I feel they have given up on the q box and are directing more resources to glass and stream.

Re: Sky Store app supported devices

PernodMan — Thu, 02 Mar 2023 13:32:42 GMT

Thanks all for the feedback - good to know I'm not the only one confused by what is / isn't suported. In defence of whoever admins the FAQ pages of supported devices, they're only going on what they're told by the coders, and I doubt they're given any budget to purchase multiple devices to see it the Store app can be installed and is compatable.

I ended up going for the Roku Express as it has flexibility of other apps on the platform as well, and it seems to work (and provide some level of surround sound). As for whether it is HD Ready /HD / 1080p etc etc, I have no idea, but I got to see moving pictures that were in sync with sound, and cound control it with a responsive remote, so a few steps up from my 10 year old windows PC.

Thanks again community folk 🙂

Re: Sky Store app supported devices

Exiled-in-HH — Thu, 09 Mar 2023 10:00:08 GMT

It's a shame that the logic that Sky Store only works on a device you have bought when out of subscription DOES NOT apply to Sky Stream Pucks!

Re: Sky Store app supported devices

penfold72 — Thu, 09 Mar 2023 19:23:49 GMT

It's really about time sky got a grip of this skystore issue, with regards to devices it runs on and having 2 versions, an app and the one on sky q. They both needs to be amalgamated likely as an app with global device availability. The issues with this situation is ridiculous in the 21st century. Likely get no reply from sky.....

Re: Sky Store app supported devices

Exiled-in-HH — Fri, 10 Mar 2023 12:17:06 GMT

You need to get one those "superusers" to refer your post to Sky ... to even have a chance of a reply from Sky!

Re: Sky Store app supported devices

caesarome — Fri, 10 Mar 2023 13:38:44 GMT

There is nothing we or the messaging team can do as this isn't an account related problem as this is how it just works rightly or wrongly.

Re: Sky Store app supported devices

Exiled-in-HH — Sun, 12 Mar 2023 14:14:48 GMT

Well the Sky Messaging Team could talk to Sky Product Team about meeting Sky's Customer expectations?