https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880261#M24481 <P>paid to rent a movie then get an error message, 'error licensing your video', virtual assistant doesnt work and no other way to solve this problem.</P> Mon, 13 Jan 2025 17:03:55 GMT Frustrated_1 2025-01-13T17:03:55Z https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880261#M24481 <P>paid to rent a movie then get an error message, 'error licensing your video', virtual assistant doesnt work and no other way to solve this problem.</P> Mon, 13 Jan 2025 17:03:55 GMT https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880261#M24481 Frustrated_1 2025-01-13T17:03:55Z https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880273#M24482 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304212">@Frustrated_1</a>&nbsp;</P> <P>I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Mon, 13 Jan 2025 17:13:27 GMT https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880273#M24482 caesarome 2025-01-13T17:13:27Z https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880284#M24483 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4304212">@Frustrated_1</a>&nbsp;</P><P>&nbsp;</P><P>Certainly follow the advice from&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp;but would you mind saying, on what device did you rent it and on what device you are trying to view it.&nbsp;<BR /><BR /></P><P>That may allow us to offer some suggestions&nbsp;</P> Mon, 13 Jan 2025 17:21:28 GMT https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880284#M24483 mike+simmonds 2025-01-13T17:21:28Z https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880291#M24484 <P>an assistant replied and was helpful as you now need the App as it no longer works on the website</P> Mon, 13 Jan 2025 17:25:00 GMT https://helpforum.sky.com/t5/Sky-Store/get-an-error-message-error-licensing-your-video/m-p/4880291#M24484 Frustrated_1 2025-01-13T17:25:00Z