topic Re: Struggling to stream skystore purchases to tv in Sky Store

Struggling to stream skystore purchases to tv

Jord95 — Sat, 11 Jan 2025 13:06:14 GMT

Hello I'm struggling to stream sky store purchase I have to my tv please could you help me me with this please

Re: Struggling to stream skystore purchases to tv

mike+simmonds — Sat, 11 Jan 2025 13:16:38 GMT

Hi @Jord95

What device are you using ? Do you have a rental movie or a "buy and keep "

Re: Struggling to stream skystore purchases to tv

Jord95 — Sat, 11 Jan 2025 13:22:11 GMT

I've purchased a lot of buy and keep but won't let me stream for some reason

Re: Struggling to stream skystore purchases to tv

Jord95 — Sat, 11 Jan 2025 13:23:05 GMT

I've purchased a lot of buy and keep but won't let me stream for some reason I'm using iPhone 14 Plus and iPad which is 10th generation

Re: Struggling to stream skystore purchases to tv

mike+simmonds — Sat, 11 Jan 2025 13:34:27 GMT

Hi @Jord95

You can't use screen mirroring on an iPhone or IPad to send Skystore movies from a phone to your TV

have a look at the "ways to watch" list here to see if any of them are suitable for you

https://www.skystore.com/n/hwtw/help/faq/ways-to-watch

Re: Struggling to stream skystore purchases to tv

Jord95 — Sat, 11 Jan 2025 13:36:31 GMT

Thanks for your help 👍

Re: Struggling to stream skystore purchases to tv

caesarome — Sat, 11 Jan 2025 13:49:59 GMT

The only way I can think of that you might be able to stream is if you have a Google Chromecast device plugged into your TV as then you should be able to do this via the Sky Store app or website,

Re: Struggling to stream skystore purchases to tv

Exiled-in-HH — Sat, 11 Jan 2025 18:28:07 GMT

@Jord95 Do you have a LG TV?

The Sky Store app is also available on Roku devices😉

Can you play your purchases on the iPhone or iPad using the Sky Store app?

Re: Struggling to stream skystore purchases to tv

countryman69 — Sat, 22 Feb 2025 16:25:15 GMT

So how can I get a refund for the video I just paid for yet cannot watch on a decent size screen ie my Samsung TV

Re: Struggling to stream skystore purchases to tv

caesarome — Sat, 22 Feb 2025 16:36:59 GMT

@countryman69

Why are you unable to view it or was it a rented film you purchased ?

Re: Struggling to stream skystore purchases to tv

countryman69 — Sat, 22 Feb 2025 16:57:23 GMT

It is a rented film. But they block mirroring to a TV ..as has been mentioned above

Re: Struggling to stream skystore purchases to tv

caesarome — Sat, 22 Feb 2025 17:02:41 GMT

Sky has a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Struggling to stream skystore purchases to tv

countryman69 — Sat, 22 Feb 2025 17:04:44 GMT

Thank you fir the link. No-one there at the moment