topic Re: False advertising in Sky Store

False advertising

chris+fresh — Mon, 25 Mar 2024 21:40:08 GMT

Sky has a glitch

under the heading - New Rentals for a £5

they have a line of movies Oppenheimer is on that list , but low and behold it's not under a £5 it's )13.99 £19.99and £19.99

Re: False advertising

PandJ2020 — Mon, 25 Mar 2024 22:11:18 GMT

Has no option to rent for me. (only buy and keep)

Re: False advertising

best+of+the+best — Tue, 26 Mar 2024 19:56:58 GMT

@chris+fresh wrote:
Sky has a glitch
under the heading - New Rentals for a £5
they have a line of movies Oppenheimer is on that list , but low and behold it's not under a £5 it's )13.99 £19.99and £19.99

@chris+fresh select Oppenheimer from Sky VIP Gift low and behold it's £4.99 to rent

Re: False advertising

Ki5 — Sat, 11 Jan 2025 11:06:58 GMT

I don't think it's a glitch. It's a scam.

the exact same thing just happened to me.

it said 3.49 to rent. The. It charged me 13.99.

it's absolutely deliberate because they don't think people will check their bank charges, and they hope people won't be bothered enough to complain.

Re: False advertising

caesarome — Sat, 11 Jan 2025 13:21:19 GMT

@Ki5

If you believe you have been wrongly charged then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: False advertising

mike+simmonds — Sat, 11 Jan 2025 13:38:52 GMT

I'm interested to know @Ki5 , which movie ?

For £13.99 unless it is a premiere (very new) movie, I would suspect that you have bought a buy and keep movie rather than a short term rental ?

do you have the email from Skystore confirming the transaction?

in any event, if you feel you have been misled the advice from @caesarome would be your best option.

Hope you get it resolved