https://helpforum.sky.com/t5/Sky-Store/Ordered-UHD-in-error/m-p/4873605#M24397 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4298407">@Mullane1</a>&nbsp;</P> <P>All you need to do is to delete the UHD version and delete it again from the deleted folder then you can rent the HD version. As you haven't started to play it then usually you shouldn't be charged for it but if you do see a charge you can use a live chat here to get in touch with Sky between 11am and 7.30pm Monday to Saturday:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Mon, 06 Jan 2025 20:27:07 GMT caesarome 2025-01-06T20:27:07Z https://helpforum.sky.com/t5/Sky-Store/Ordered-UHD-in-error/m-p/4873590#M24396 <P>I ordered a rental of Conclave and selected UHD version which won't play on my TV as it is not UHD...how do I swap it out for HD version?</P> Mon, 06 Jan 2025 20:10:45 GMT https://helpforum.sky.com/t5/Sky-Store/Ordered-UHD-in-error/m-p/4873590#M24396 Mullane1 2025-01-06T20:10:45Z https://helpforum.sky.com/t5/Sky-Store/Ordered-UHD-in-error/m-p/4873605#M24397 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4298407">@Mullane1</a>&nbsp;</P> <P>All you need to do is to delete the UHD version and delete it again from the deleted folder then you can rent the HD version. As you haven't started to play it then usually you shouldn't be charged for it but if you do see a charge you can use a live chat here to get in touch with Sky between 11am and 7.30pm Monday to Saturday:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Mon, 06 Jan 2025 20:27:07 GMT https://helpforum.sky.com/t5/Sky-Store/Ordered-UHD-in-error/m-p/4873605#M24397 caesarome 2025-01-06T20:27:07Z