https://helpforum.sky.com/t5/Sky-Store/UHD-store-store-download-error/m-p/4870858#M24355 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4295953">@Jus4</a>&nbsp;</P> <P>If you delete the UHD version and delete it again from the deleted folder then you should now be able to access the HD version.</P> <P>&nbsp;</P> <P>You say your son used a voucher to do this, vouchers can usually on be used online so did he somehow do this via your Sky Q box instead ?</P> Sat, 04 Jan 2025 13:08:39 GMT caesarome 2025-01-04T13:08:39Z https://helpforum.sky.com/t5/Sky-Store/UHD-store-store-download-error/m-p/4870839#M24354 <P>Hi&nbsp;</P><P>My son used a voucher to download a sky store movie. Unfortunately he downloaded the UHD version and we have no UHD equipment. &nbsp;Is there a way he can get the HD version without paying again? &nbsp; Thanks&nbsp;</P> Sat, 04 Jan 2025 12:45:25 GMT https://helpforum.sky.com/t5/Sky-Store/UHD-store-store-download-error/m-p/4870839#M24354 Jus4 2025-01-04T12:45:25Z https://helpforum.sky.com/t5/Sky-Store/UHD-store-store-download-error/m-p/4870858#M24355 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4295953">@Jus4</a>&nbsp;</P> <P>If you delete the UHD version and delete it again from the deleted folder then you should now be able to access the HD version.</P> <P>&nbsp;</P> <P>You say your son used a voucher to do this, vouchers can usually on be used online so did he somehow do this via your Sky Q box instead ?</P> Sat, 04 Jan 2025 13:08:39 GMT https://helpforum.sky.com/t5/Sky-Store/UHD-store-store-download-error/m-p/4870858#M24355 caesarome 2025-01-04T13:08:39Z